CUSTOMER SERVICE
Money-Back Guarantee
We would like you to be completely satisfied with your purchase of X2 products. If you are not satisfied, you may return any unopened product in its original box within 30 days from the date your order was placed. Advanced Bio Development, Inc. will issue a full refund of the value of the unused product.
Returning An Item
1.) Contact our Customer Service at info@x2performance.com and supply the order number from your original confirmation e-mail.
2.) Pack the product box securely in the original shipper cartons.
3.) All products must be returned unused, in original condition and in the original product boxes.
4.) All shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
5.) For your protection, we recommend that you use FEDEX, UPS or Insured Parcel Post for your return. Ship the return package to: Advanced Bio Development, Inc. Returns 270 Sylvan Avenue, Suite 2230 Englewood Cliffs, NJ 07632
6.) Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the proper address.
7.) You can expect a refund in the same form of payment originally used for purchase of your X2 within 30 days of our receiving your properly returned product.
Damaged / Defective Items
If you receive a damaged or defective item, contact a Customer Service Representative no later than 7 days after delivery at info@x2performance.com or (845) 365-3838. Please supply the Representative with your order number from your original confirmation e-mail. The Representative will also need your e-mail address and phone number. We will make every reasonable effort to replace the item in a timely manner.
Payment Options
Credit cards accepted:
· Visa
· MasterCard
· American Express
· Discover
· JCB
Important Information About Payment
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Sales Tax
We charge sales tax on applicable items in all 50 states in the United States.
Contact us
CONTACT INFO
Phone: (845) 365-3838
Email: info@x2performance.com
Business Hours: Monday - Friday, 8am - 5pm Eastern.